Refund policy

As the pieces are made to order, returns are (under most circumstances) not considered.

If the product you receive is damaged or defective, you must reach out to us via email within 14 days of receiving your order.

You can always contact us for any return question at mackenzielauryn2@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mackenzielauryn2@gmail.com.